SHIPPING INFORMATION

DELIVERY TIME FRAME

Please allow 1-2 business days for us to process your order. Majority of time, we will ship your order the next business day but during a sale period, it may take an extra business day.  


EXPRESS POSTAGE 

1-3 working days Australia wide.

This will vary depending is you live in a metro or rural area and we ship with Australia Post.


STANDARD SHIPPING: 

NSW: 2-4 working days 
QLD & VIC: 2-5 working days
Rest Of Australia: 4-7 working days

Please note BTBC are not responsible for Australia Post’s delivery schedule and cannot guarantee your item will be received in the above time frame. It is just an estimate. Sometimes unforeseen delays occur due to an influx of mail/packages Australia Post has received, if you live in a metropolitan or rural area or if there have been any public holidays. 

INTERNATIONAL

We ship worldwide with DHL Express. All orders are fully traceable on their website and we offer a signature on delivery service. 

New Zealand: Most orders are delivered overnight. 

USA & Canada: Shipping only takes 2-4 business days. 

REST OF THE WORLD: Shipping only takes 2-4 business days. 

Please note, these delivery time frames may vary if you live in rural area. 


MISSING ITEMS 

If you have provided us with an incorrect address or postcode, please email us ASAP so we can fix the issue before your item is sent out. If you have noticed an error after the package has been dispatched, please message us and we can see what we can do. In most cases, if you're an international customer we will be able to contact DHL on your behalf and get this redirected for you. 

If your item does not arrive or is lost in transit we are not legally responsible. Once the parcel has been lodged with Australia Post or DHL it is considered their property until delivery has been made. If further investigation is required to locate your parcel we will assist in any way we can but are not responsible for the outcome. However, all packages sent out are fully traceable so it is unlikely this will occur. 

CUSTOMS DUTIES AND TAXES INTERNATIONAL ORDERS

We will do our best to avoid and reduce the customs duties and taxes payable on all  International orders. However, in the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order.